This Privacy Policy describes how TETSU ("we", "us") collects, uses, and shares your personal information when you visit or make a purchase from tetsucookware.com (the "Site").
Information we collect
Order information: when you make a purchase, we collect your name, billing and shipping address, email address, phone number, and payment information (processed securely by our payment providers — we never store full card numbers).
Device information: when you browse the Site, we automatically collect information about your device, including IP address, browser type, time zone, and cookies, as well as how you interact with the Site.
Marketing information: if you subscribe to our newsletter, we store your email address and your marketing preferences.
How we use your information
- To fulfill orders: processing payment, arranging shipping, and providing order confirmations and invoices
- To communicate with you about your order and respond to support requests
- To screen orders for potential risk or fraud
- To send you marketing emails, where you have opted in (you can unsubscribe at any time via the link in each email)
- To improve and optimize our Site (for example through analytics)
Sharing your information
We share your personal information with service providers who help us operate the Site and fulfill orders, including Shopify (our e-commerce platform), payment processors, shipping and fulfillment partners, and email service providers. We may also share information to comply with applicable laws, respond to lawful requests, or protect our rights. We do not sell your personal information.
Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the Site. You can control cookies through your browser settings; disabling them may affect Site functionality.
Your rights
If you are a resident of the European Economic Area or the Netherlands: you have the right to access, correct, port, restrict, or delete the personal information we hold about you, and to object to processing. You may also lodge a complaint with your local data protection authority.
If you are a California resident: you have rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.
To exercise any of these rights, contact us at info@tetsucookware.com.
Data retention
We retain your order information for our records and to meet legal (including tax) obligations, unless and until you ask us to delete it where deletion is legally possible.
Minors
The Site is not intended for individuals under the age of 16, and we do not knowingly collect their data.
Changes
We may update this policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The current version will always be available on this page.
Contact
For questions about this policy or your personal data, email us at info@tetsucookware.com.